OVERVIEW
Clinical medical assistants are skilled multitaskers who help to maximize the productivity of the healthcare team. Medical assistants enable a healthcare facility to operate more efficiently, which increases revenue and provides a positive experience for patients.
In this course, you will learn medical terminology, medical law and ethics, HIPAA rules, scheduling systems, patient check-in and check-out, contents of a medical record, anatomy, pathophysiology, pharmacology, nutrition, phlebotomy theory, injections, and routine treatment and laboratory duties.
You will also learn medical terms and their application. You’ll start by learning the origins of medical words and how to recognize prefixes and suffixes used in medical terminology. Then you’ll learn about the body as a whole and how to differentiate cells, tissues, organs, systems, and cavities. Next, you’ll learn to define and describe the function of each system of the human body. This knowledge will help you take the next step in your medical career or education.
You will be also able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). This course includes a voucher which covers the fee of the exam. However, please research your state’s requirements by visiting your state’s Medical Board site prior to enrolling to ensure this course is the right fit for you. Please note, this course does not qualify students to work as Medical Assistants in Washington state.
What you will learn
- You will learn the necessary skills to function as a vital member of the healthcare team in an ambulatory setting.
- The course will emphasize ethical behavior, therapeutic communication, protecting the privacy of patient information, the importance of a first impression, maintaining a safe office environment, medical terminology, and clinical procedures.
How you will benefit
- Summarize the HIPAA Privacy Rule and HIPAA Security Rule
- Demonstrate basic medical terminology knowledge
- Discuss government and private insurances
- Identify the functions of the major body systems
- Demonstrate how to write a chief complaint and obtain a patient history
- Discuss the importance of medical and surgical asepsis
- Explain the information contained in different types of medical records.
- Identify the three methods used to perform venipuncture
SYLLABUS
- Medical Terminology
- Introduction to Medical Terminology
- The Musculoskeletal System
- The Cardiovascular System
- The Lymphatic and Immune Systems
- The Respiratory System
- The Digestive System
- The Urinary System
- The Nervous System
- The Special Senses The Eyes and Ears
- The Integumentary System
- The Endocrine System
- The Reproductive System
- Diagnostic Procedures, Nuclear Medicine, Pharmacology
- Certified Clinical Medical Assistant
- Becoming a Medical Assistant
- Qualities of a Medical Assistant
- Job Duties
- Certification
- Scope of Practice
- Ambulatory Healthcare Settings
- The Healthcare Team
- Managing Stress and Improving Communication
- Stress and Burnout
- Types of Communication
- Barriers to Effective Communication
- Patient Interview Techniques
- The Stages of Grief
- Law, Ethics and Healthcare
- Health Insurance Portability and Accountability Act (HIPAA)
- Americans with Disabilities Act (ADA)
- Occupational Safety and Health Administration (OSHA)
- Informed Consent
- Advance Directives
- Ethical Guidelines for Healthcare Providers
- Medical Identify Theft
- Improving Your Medical Office
- The Reception Area
- The Medical Receptionist
- Safety Issues
- Opening and Closing the Facility
- Computers in the Ambulatory Care Setting
- Use of Computers in the Medical Office
- Electronic Medical Record (EMR) and Electronic Health Record (EHR)
- Safeguarding Protected Health Information (PHI)
- Cloud Computing
- Mobile Health (mHealth)
- Telecommunications and Patient Scheduling
- Telephone Techniques
- Faxing
- Emails
- Patient Portal
- Patient Scheduling Methods
- Cancellations and No Shows
- Dealing with Irate Patients
- Enhancing the Patient Experience
- Patient-Centered Medical Home
- First Impressions
- Patient Kiosk
- Practice Website
- Concierge Medicine
- Telemedicine
- Managing Medical Records
- Purposes of Medical Records
- Electronic, Paper and Hybrid Medical Records
- Categories of Medical Records
- Flow Sheets
- SOAP Notes
- Filing Paper Records
- Release of Information (ROI)
- Personal Health Record (PHR)
- Written Communication
- Components of a Business Letter
- Proofreading
- Meeting Agendas
- Business Emails
- Working with Medical Documents
- Purposes of Medical Records
- Types of Medical Records:
- Chart Notes
- History & Physicals (H&Ps)
- Operative Reports
- Consultations
- Discharge Summaries
- Radiology and Imaging Reports
- Pathology Reports
- Procedure Reports
- Laboratory Reports
- Medical Transcriptionist/Medical Scribe
- Electronic Signatures
- Medical Billing and Overview Coding: An Overview
- Health Insurance Terms
- Private and Government-Sponsored Insurers
- Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
- CMS-1500 and UB-04
- Electronic Claims
- Pre-authorizations
- Medical Necessity
- Explanation of Benefits (EOBs)
- Fair Debt Collection Practices Act
- Advance Beneficiary Notice (ABN)
- Daily Financial Practices
- Accounts Receivable and Accounts Payable
- Provider Fees
- Improving Patient Payments
- Claims Denial Strategies
- Practice Management Software
- Managing Patient Accounts
- Petty Cash
- The Administrative Medical Assistant as Office Manager
- Qualities of an Office Manager
- Job Duties
- Policy & Procedure Manual
- Staff Meetings
- Physician Credentialing
- Clinical Documentation Improvement (CDI)
- Practice Websites
- Major Body Systems
- Integumentary System
- Musculoskeletal System
- Circulatory System
- Lymphatic System
- Immune System
- Respiratory System
- Digestive System
- Urinary System
- Nervous System
- Endocrine System
- Special Senses
- Reproductive System
- Pathophysiology
- Skin Disorders
- Endocrine Disorders
- Nervous System Disorders
- Digestive System Disorders
- Respiratory System Disorders
- Circulatory System Disorders
- Urinary System Disorders
- Musculoskeletal System Disorders
- Eye and Ear Disorders
- Lymphatic and Immune System Disorders
- Reproductive System Disorders
- Pharmacology
- Medical Uses of Drugs
- Drug Regulations
- Controlled Substances
- Drug Classifications
- Drug Actions
- Common Abbreviations
- Routes of Administration
- Drug Names
- Drug Formularies
- Dose Calculations
- Nutrition and Special Diets
- Importance of Nutrition
- Types of Nutrients
- Healthy Diets
- Therapeutic Diets
- The Chief Complaint and Patient History
- Preparing for the Patient
- Chief Complaint
- Medical History
- Approaching Sensitive Topics
- Charting
- Recording Vital Signs
- Temperature
- Blood Pressure
- Pulse
- Respiration
- Height and Weight
- Body Mass Index
- The Physical Examination
- Methods of Examination
- Examination Positions
- Equipment and Supplies
- Preparing the Patient
- Order of the Examination
- After the Examination
- Specialty Exams and Procedures
- Prenatal Examination
- Gynecology Examination
- Pediatric Examination
- Geriatric Examination
- Visual Acuity Testing
- Pulse Oximetry
- Ear Irrigation
- Medical Asepsis and Infection Control
- Medical Asepsis
- Microorganisms
- Infection Cycle
- Transmission-Based Precautions
- Bloodborne Pathogens
- Other Potentially-Infectious Materials
- Personal Protective Equipment
- Needlestick Injuries
- Standard Precautions
- Infection Control
- Surgical Asepsis and Sterilization Techniques
- Surgical Asepsis
- Methods of Sterilization
- Sterile Field
- Preoperative Procedures
- Surgical Instruments
- Cutting and Dissecting Instruments
- Grasping and Clamping Instruments
- Dilators, Scopes, and Probes
- Retracting and Exposing Instruments
- Care of Surgical Instruments
- Chemical Cautery
- Electrosurgery
- Cryosurgery
- Laser Surgery
- Assisting with Minor Office Surgeries
- Informed Consent
- Patient Preparation
- Preoperative Skin Cleansing
- Postoperative Instructions
- Wound Care
- Suture and Staple Removal
- Applying a Sterile Dressing
- Introduction to the Medical Laboratory
- Purposes of Laboratory Testing
- Types of Clinical Laboratories
- Laboratory Departments
- CLIA
- Laboratory Requisitions
- Laboratory Reports
- Urinalysis
- Basic Microbiology
- Bacteriology
- Mycology
- Parasitology
- Virology
- Immunology
- Introduction to Phlebotomy
- Composition of Blood
- Supplies
- Order of Draw
- Venipuncture Methods
- Venipuncture Sites
- Specimen Identification
- Capillary Puncture
- Quality Assurance
- Basic Hematology
- Red Blood Cells
- White Blood Cells
- Platelets
- Coagulation Studies
- Blood Count Tests
- Electrocardiogram
- Electrical Conduction System of the Heart
- Cardiac Cycle
- Normal Sinus Rhythm
- Arrhythmias
- 12-Lead ECG
- Multichannel ECG
- Waveform Components
- Common Artifacts
- Electrophysiology
- Holter monitor
- Automated External Defibrillator
- Administering Noninjectable Medications
- Medication Order
- Six Rights of Medication Safety
- Medication Label
- Administration of Oral Medications
- Administration of Inhaled Medications
- Medication Errors
- Basic Guidelines for Administration of Injections
- Intradermal Injections
- Subcutaneous Injections
- Intramuscular Injections
- Syringes
- Needles
- Withdrawing Medication from a Vial or Ampule
- Tuberculin Skin Test
- Diagnostic Imaging
- X-Rays
- Ultrasonography
- CT Scans
- MRI Scans
- Nuclear Medicine Scans
- Rehabilitation and Treatment Modalities
- Physical Therapy
- Occupational Therapy
- Speech Therapy
- Sports Medicine
- Proper Body Mechanics
- Care for a Falling Patient
- Wheelchair Safety
- Transfer Techniques
- First Aid Techniques
- Types of Wounds
- Burns
- Musculoskeletal Injuries
- Choking
- Syncope
- Poisoning
- Emergencies in the Medical Office
- Anaphylaxis
- Cardiac Arrest
- Asthma
- Shock
- Seizures
- Diabetic Emergencies
- Crash Cart
- Becoming a Medical Assistant
REQUIREMENTS
Requirements:
Hardware Requirements:
- This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Microsoft Word (not included in enrollment).
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
- Medical Terminology for Health Professions
- Merriam-Webster’s Medical Desk Dictionary
- Comprehensive Medical Assisting: Administrative and Clinical Competencies
Please Note: You will receive a digital book if the physical book is on backorder.
Prerequisites:
There are no prerequisites prior to enrolling in this course.
You need a high school diploma or GED in order to take the CCMA exam.
INSTRUCTOR
Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor’s degree in vocational education and has developed and taught medical assistant programs.
FAQS
How much does a certified clinical medical assistant make?
Clinical medical assistants can make an above-average salary and enjoy a prestigious medical career. According to Indeed.com, the median salary for Clinical Medical Assistants is $38,633 with an hourly wage of $16.58 per hour.
What does a certified clinical medical assistant do?
As a clinical medical assistant, you will interact directly with patients daily. You will likely be the first person a patient encounters after passing reception and the last person they see before exiting the facility. It will be your job to put them at ease, assure them they will be properly cared for, and leave them with a good impression. To be successful in this job, you will need to learn Electronic Health Record (EHR) software. You will be responsible for taking the medical histories and recording patients’ vital signs. Exact duties will vary by location, healthcare specialty, and practice size, but you will also likely complete clerical and administrative tasks within physician’s offices, hospitals, and other healthcare facilities. You will also need to understand how and what information can be shared and adhere to confidentiality laws, like HIPAA, in patient treatment.
Are clinical medical assistants in high demand?
The demand for medical assistants is high, making it an excellent time for students to begin their career training. The U.S. Bureau of Labor Statistics (BLS) projects that demand will increase by 18% over the next ten years for this profession, much faster than the average for all occupations in the U.S.
What is the Certified Clinical Medical Assistant (CCMA) Exam?
The Certified Clinical Medical Assistant (CCMA) is a national certification exam offered by the National Healthcareer Association (NHA), the largest allied health certification organization in the U.S., with over one million certifications awarded over more than 30 years. This exam serves to validate the skills of medical assistants and demonstrates their dedication to the profession. According to the 2020 Industry Outlook produced by the NHA, 89% of employers require or encourage certification for medical assistants, and 63% increase pay when certification is obtained. This course includes a voucher for the cost of the CCMA certification exam at no additional cost to you.
Does this course prepare for a certification?
Yes. After successfully completing the course, you will be able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). The registration fee for the exam is included with this course.
Can I register for a course if I am an international student?
Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.
When can I start the course?
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
How long does it take to complete this course?
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you’ll receive twelve (12) months to complete the course.
What if I don’t have enough time to complete my course within the time frame provided?
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.
What kind of support will I receive?
The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.
What happens when I complete the course?
Upon successful completion of the course, you will be awarded a Certificate of Completion.
Am I guaranteed a job?
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
Can I get financial assistance?
This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.
How can I get more information about this course?
If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.
What are the system requirements for the online certification exam proctoring?
System requirements for NHA certification exam proctoring are:
- Operating system supported: Windows 7 and later; 32bit (x86) and 64bit (x64); macOS and later
- Browsers supported: PSI Secure Lock-Down Browser
- Browser settings: The browser must accept third-party cookies for the duration of the exam ONLY
- Webcam/microphone: Minimum VGA 640 x 480 resolution, enabled built-in or external microphone
- Bandwidth: Minimum 400 kb/s download and upload
- Hardware requirements: 2GB RAM Memory; 1 GB free disk space, minimum 1368×768 screen resolution
You can check the compatibility of your device at: https://home.psiexams.com/static/#/bcheck